Contact information

Contact Information

We’re here to help! If you have any questions about your order, products, or anything else, feel free to reach out.

📞 Phone / WhatsApp

[01021550979]
Whatsapp only

📧 Email

batei5.sockss@gmail.com

We usually respond within 24 hours.

📍 Address

ElRehab - New cairo

💬 Customer Support

Our support team is available to assist you with:

Order inquiries
Shipping updates
Returns & exchanges
Product questions

⏱ Working Hours

Saturday – Thursday | 10 AM – 10 PM

⚡ Quick Note

For faster support, please include your order number when contacting us.

Thank you for choosing us ❤️

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FAST SHIPPING

Orders take 2 - 5 Business Days (excluding weekends and holidays).

Exchanges & Returns

Simply return it within 14 days for an exchange.

SUPPORT 24/7

Frequently asked questions

Exchanges are accepted within 7 days, provided that the product has not been used or tried on at all.

The exchange will be processed, and the customer is required to cover the shipping fees again for the new product of their choice.

Full order returns are accepted, provided that none of the items have been used or tried on.

The returned items must be exactly the same as received.

The customer is responsible for paying the shipping fees again.

The product refund will be issued via Vodafone Cash or InstaPay.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive a whatsapp message with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.